Privacy policy

Updated 17 September 2026.

This policy covers enquiries made through ferntreegullypersonaltrainers.com, the Ferntree Gully Personal Trainers website. It explains what information the website collects, how it is used to respond to you and how to raise a privacy concern.

What you share with us

Our forms ask for your name, email address and phone number. Depending on the form, you may also provide a message, preferred service, location or an answer about your weight-loss goal. We receive information you choose to provide during subsequent correspondence. Please keep initial enquiries brief and avoid including medical records, diagnoses or other sensitive details that are not needed to arrange contact.

When submitting a form containing a health or weight-related answer, you consent to us using that answer to respond to your training enquiry. If you prefer not to provide it, use the general contact page to ask about training without answering that question. Any more detailed health screening should take place through an appropriate channel with the trainer before exercise begins.

Information collected by the website

A submission includes the page address and a unique submission reference so that requests can be delivered reliably and duplicate submissions can be recognised. A hidden spam field and, when enabled, Cloudflare Turnstile help prevent automated abuse. Website hosting and security providers may process technical information such as IP addresses, browser details, request times and security logs. An embedded Google map, where displayed, connects your browser to Google and is subject to Google's own privacy practices.

How enquiry information is used

We use your details to answer your request, discuss suitable training options, arrange follow-up and administer related communications. Relevant contact and enquiry details may be passed to a trainer who can respond to the service you requested. A trainer who collects information directly is responsible for explaining their own handling practices. Your enquiry is not consent to unrelated promotional messages.

Who may process your information

Hosting, security, email and enquiry-management providers process information where needed to operate this website and deliver communications. Some providers may store or process information outside Australia; the destinations depend on the services used. Contact us if you would like more detail about the providers involved in your enquiry. We do not sell personal information. Disclosure may also occur when required or authorised by law.

Keeping information secure and limiting retention

We use reasonable administrative and technical safeguards to limit unauthorised access and disclosure. No internet transmission or storage system can be guaranteed completely secure. Information is kept while reasonably needed for the enquiry, any related service administration, a dispute or a legal record-keeping obligation. Information no longer needed is deleted or de-identified where practicable, subject to lawful retention and backup requirements.

Cookies, maps and browser settings

This website's supplied code does not include advertising pixels or a visitor analytics system. Security services and embedded third-party content may process browser information or use cookies according to their own policies. You can control cookies through your browser, although blocking them may affect some features. If our use of tracking changes, we will update this policy to describe it.

Your choices, access and complaints

You can ask what enquiry information we hold about you, request a correction, ask for deletion or raise a concern through the contact page or by emailing mail@ferntreegullypersonaltrainers.com. State that your request concerns privacy and provide enough information to identify the enquiry. We may need to verify your identity before releasing or changing a record.

We will consider your request and explain any legal or practical limit on access or deletion. We aim to acknowledge privacy complaints promptly and provide a substantive response within 30 days, or explain if more time is needed. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner about available complaint options.

Updates to this policy

The date above identifies the current version. Changes will be published on this page. Separate privacy information may apply when you begin training or deal directly with another service provider.